| Help |
Top Q & A
Top Customer Service Questions
| Simply click on "A" to get an answer |
Tools
Dance Shoes
1. Can you custom make my dance shoes?
2. It is my first time to buy dance shoes online,
how can I know my correct size?
3. What material do you use for the sole?
4. How can I buckle my new shoes?
5. Narrow or Wide Feet
Dancewear
1. Can I choose color or materials? If I can, any
additional charge for that?
2. What if I do not like your design, can I send
you my own design with color and material
selection? How much are you going to charge
me?
3. Can I decide the rhinestones pattern and
where to put them on my dancewear? If I can,
any additional charge?
Overstock Items
1. How to place an order for overstock items
2. When will I get the discount credited to my
account?
3. Can I return the overstocked item for refund or
exchange?
On-Sale Items
1. Can I choose size , heel or width?
2. After I placed the order,I did not see the size,
heel and width options with my order, why?
Order Information
1. How to place an order?
2. How can I obtain an e-Catalog?
3. I want to search a product.
4. Payment methods?
5. Languages and Currencies.
6. I didn't receive order confirmation, why?
7. I need a copy of my invoice.
8. I was unable to place my order.
9. I was unable to redeem coupons, why?
10.Can I cancel my order?
1. Can you custom make my dance shoes?
2. It is my first time to buy dance shoes online,
how can I know my correct size?
3. What material do you use for the sole?
4. How can I buckle my new shoes?
5. Narrow or Wide Feet
Dancewear
1. Can I choose color or materials? If I can, any
additional charge for that?
2. What if I do not like your design, can I send
you my own design with color and material
selection? How much are you going to charge
me?
3. Can I decide the rhinestones pattern and
where to put them on my dancewear? If I can,
any additional charge?
Overstock Items
1. How to place an order for overstock items
2. When will I get the discount credited to my
account?
3. Can I return the overstocked item for refund or
exchange?
On-Sale Items
1. Can I choose size , heel or width?
2. After I placed the order,I did not see the size,
heel and width options with my order, why?
Order Information
1. How to place an order?
2. How can I obtain an e-Catalog?
3. I want to search a product.
4. Payment methods?
5. Languages and Currencies.
6. I didn't receive order confirmation, why?
7. I need a copy of my invoice.
8. I was unable to place my order.
9. I was unable to redeem coupons, why?
10.Can I cancel my order?
Return for Refund or Exchange
1. How can I return an item?
2. How to do fast replacement order?
3. Can I return an dance wear?
4. Can I return an item over 30 days?
Distribution Programs
1. Which program will fit me the most?
2. How can I become a distributor?
3. Can I join your Affiliate program while I am
your distributor?
4. What if I want to change a program?
5. I need help for Distribution Program.
Privacy & Security
1. What is your Privacy Policy?
2. Is my personal information secure?
Holidays, Job & Others
1. US National Holidays
2. Chinese Lunar New Year Holiday
3. Jobs to offer
4. Customer Care
1. How can I return an item?
2. How to do fast replacement order?
3. Can I return an dance wear?
4. Can I return an item over 30 days?
Distribution Programs
1. Which program will fit me the most?
2. How can I become a distributor?
3. Can I join your Affiliate program while I am
your distributor?
4. What if I want to change a program?
5. I need help for Distribution Program.
Privacy & Security
1. What is your Privacy Policy?
2. Is my personal information secure?
Holidays, Job & Others
1. US National Holidays
2. Chinese Lunar New Year Holiday
3. Jobs to offer
4. Customer Care
Tracking Information
1. What is my shipping status?
2. I failed to track my shipping status though I
clicked on the link you provided, why?
3. I found my order was returned to sender, what
should I do?
1. What is my shipping status?
2. I failed to track my shipping status though I
clicked on the link you provided, why?
3. I found my order was returned to sender, what
should I do?
Shipping Information
1. What is my shipping status?
2. Can I change my shipping information?
3. Do you ship to my country?
4. Do I have to pay customs taxes?
5. What if I am not home when delivering?
6. I work from Monday to Friday, can I not to sign
on the deliver?
7. How long does it take to get my order?
1. What is my shipping status?
2. Can I change my shipping information?
3. Do you ship to my country?
4. Do I have to pay customs taxes?
5. What if I am not home when delivering?
6. I work from Monday to Friday, can I not to sign
on the deliver?
7. How long does it take to get my order?
Help & Support
| Copyright © 2008 DanceShoesOnline.com. All rights reserved. NOTICE: We collect personal information on this site. To learn more about how we use your information, see our Privacy Policy |