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    How do I return an item?

    Customer’ satisfaction is our goal! If you are not satisfied with the items you received regardless the reason(s), please return them to our warehouse subject to our Return Policies, and relative rules.

    We would very much appreciate it should you clearly indicate your reason(s) for return and/or comments in details that will surely help improve the qualities of our products and service.

    Please follow the instruction below to submit your return request:

    • Click on the “Order history” link on the top of our website;
    • Choose the right date period and click on “Search” button;
    • Check/click on the order number you want to return;
    • Check on the item(s), select quantity you want to return; select a reason from the drop-down menu of “Reason for return”; choose an option from “What you would like us to do”; leave your note or message in the “Comment” box before clicking on “Create” button;
    • Click on the “Create” button to complete your return request;
    • We will keep you posted our further information such as return label and tracking number etc.;
    • Click to learn more about "Refund Methods".

     

    Click to request a return now >

    If you are unable to log into your account, it might be due to that you did not register with us as you chose to checkout with a third-party payment method such as "PayPal Checkout Express", or "Amazon Payment" etc., in this case, please contact us. We are more than happy to help you out.

    Note: Please make sure to add us to your contact list in order to keep on receiving our emails such as order, tracking and return information, and special offers etc.

     

    RETURN & EXCHANGE Q & A:
    Return Policy
    Exchange Policy
    Refund Policy
    How do I return an item?
    Non-Returnable Items
    Products Return After 30 Days
    Defective Product & Returns Due to Our Error
    Who pays for return postage?
    What if my returned items get lost?
    Are shipping charges refundable?
    More policies & rules