UPDATES ON COVID-19 (PRODUCTION & SHIPPING)

Due to the COVID-19 Pandemic, our operation which, was once affected, has almost been back to normal and so has the shipping costs. Please find our production and shipping & delivery time in details below:

PRODUCTION TIME:

• DSOL:                 12-16 DAYS +
• FLAMINGO:       21-28 DAYS + 
• ALMA DANZA:  14-20 DAYS +

SHIPPING & DELIVERY TIME:

• DHL:          3-7 DAYS
• FEDEX:      3-7 DAYS
• USPS:        8-15 DAYS

Note: Total Turn-around Time = Production Time + Shipping & delivery Time. (No Expedited Service Provided before the COVID-19 is over).   Learn more about Turnaround Time >

For the continued safety and well-being of our teammates, workers and staff working at the affiliated factories and warehouses, we will continue to follow the related guidelines. Service agents are mostly working at home. Therefore, some operations might be slightly affected on certain locations. Please find the curent services schedule of ours as the followings: : 

1. Email (24/7): We strive to provide the normal email service;
2. Live Chat(Mon-Fri):  You may experience longer than normal wait time;
3. Phone (Mon-Fri): We only provide CALL BACK PHONE SERVICE, we'll manage to call back ASAP if you leave a voicemail to us. Email service is encouraged.  
4. Production & Shipping: Production & Shipping have been back to normal; It may take 3-5 days longer than normal turn-around time. 

Note:  It may still take a bit longer than usual for all of our services. We apologize for any inconvenience cause, your understanding would greatly be appreciated.

STAY SAFE AND GOD BLIESS ALL OF US!

Customers can find more information on other News Message Pages. Learn more...>  

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