If you are not satisfied with our product (s) regardless the reason, you can return what you purchased (except custom-made dance shoes & clothing, overstock items as well as those specified) for Exchange or Refund simply by making a Return Request, we will send you a return instruction.
We shall process the refund upon having received your returned good(s) subject to the Refund Policy or Exchange Policy and the following conditions: -
- No sign that the shoes have been worn;
- No damage or scratch on the surface or bottom of the merchandise(s);
- Customers shall be responsible for ALL shipping charges for purchases and returns;
- Customized products, including Made-to-order shoes (i.e. Wide or Narrow width, Street & Rubber Soles and My Logo etc.*) and customized (including Made-to-order) clothing are not returnable;
- Fifteen percent (15%) of restocking/service fee will be charged which applied to cancellation of any order in the process of production or shipping;
- If your return is for exchange, we will send you a Gift Certificate as a credit for your future purchase subject to our Exchange Policy;
- If your return is for refund, we will credit to your account after having received the returned items subject to our Refund Policy;
- We shall not be held liable for the lost or the re-shipping cost due to the incorrect address given by customer;
- We shall not be held liable for any damage or lost caused during your returning transit. You are recommended to use Insured Post for return shipment;
- We shall keep our right to choose directly credit back to our customer or to send a check for customer's refund;
- We shall keep our rights to alter our price and terms any time at our sole discretion without serving you a prior notice;
- For items return after 30 days, DanceShoesOnline.com will grant a credit of up to 80% of the item’s value; you will only get 70% refund if your items were returned over 40 days of the item's value excluding its shipping charges. You will also bear full shipping cost for return if your return is over 30 days. We do not accept any return over 60 days from the day you received the shoes;
- If customer is returning product, they must include a print-out invoice into the return box and circle the returned item(s) in order to help our return center identify our return.
NOTE: * Wide, Narrow Width options, My Logo as well as Street/Rubber and Micro Fiber Soles are classfied as custimization of production. For the first-time buyer, please provide us your foot measurement. Click to learn more about our FOOT CHARTS & MEASUREMENT >
Please do not return your goods to us before receiving our return instruction. For faster processing of your refund or exchange, please send us the Tracking Number and Name of the Shipping Company, OTHERWISE IT MAY TAKE A MINIMUM OF 3 to 4 WEEKS for REFUND or EXCHANGE. Click to learn more about Refund Methods.
POLICIES & RULES Q & A:
Order Reprocessing Policy
Refusal of Receiving Goods Policy
Modification of your order
Cancellation of your order
Inspection & Signature at Delivery