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- Feb 21, 2019 IMPORTANT UPDATE Production & Shipping Updates
- IMPORTANT UPDATE
Factories have been back to operation, it means they began to produce those filed-up orders sugject first some first serve basis. Expedited Shipping Serive has not been resumed yet unti our further notification.
LUNAR NEW YEAR HOLIDAY
Chinese Lunar New Year holiday is an important holiday for workers in China like our Christmas Holiday. Here below are the schedules of our providers (factories) in China. However, our U.S. Office will remain with normal service (10:00 - 19:00 EST).
FACTORY' SCHEDULES (For Made-to-order items only)
Stop Accepting Order Dates | Resume Dates
DSOL SHOES: 01/22/2019 02/20/2019 √
ALMA DANZA: 01/21/2019 02/20/2019 √
FLAMINGO: 01/22/2019 02/20/2019 √
SWAN SHOES: 01/18/2019 02/20/2019 √
DSOL CLOTHING: 01/18/2019 02/13/2019 √
NBfC CLOTHING: 01/18/2019 02/13/2019 √
NOTE: Your order won't start to produce until the date the factory resumes manufacturing as shown above. It takes about 10 to 20 days for production; 7 to 15* days for shipping & delivery.
Q. What if I purchase DSOL shoes between Jan 22 - Feb 20 2019, when will my shoes be delivered?
A. Your shoes (Made to order) will be made and delivered in 17-35 days from 02/20/2019 on first-come-first-served basis. Those "Ready-made" items stocked in U.S. & UK won't be affected.
Q. How can I find those shoes stocked in US & UK?
A. Simply put your cursor on "Dance Shoes" of our catalog, then, find the "Ready to ship" from the drop-down menu, before clicking either on "Stocked in Kansas, US (our warehouse) or "Stocked with amazon" (US or UK).
Q. Can I still choose "Expedited Service" to expedite my order's Turnaround Time?
A. We will resume the Expedited Service soon whenever production operation resumes smoothly. In case, you'd mistakenly placed an order, please do not worry, just simply contact us for cancelling it.
* This is for U.S. customers, if you are living in other countries, take it as your reference.
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Customer Care Team!