Payment & Security
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We accept Discover, Visa, Mastercard, American Express credit cards as well as Debit Cards with Visa or Master's logo on it; we also accept payments by PayPal, Pay with Amazon, Bank transfer and "Phone ordering" as a payment method.
Our Web site uses a third-party Payment (X-Payment) Service which has the following types of security measures: Completely secure access data-centers, firewall technology, and secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information that's transmitted over the Internet. This site accepts orders only from Web browsers that permit communication through SSL technology-for example, Internet Explorer (version 6.0 or higher), Firefox (version 3.0 or higher), Safari (version 4 or higher), Chrome (version 2 or higher), and AOL (version 9 or higher).
You are being protected while registering, logging in and checking out in our store; you would see "https" and a lock sign on the URL address. However, while we implement the above security measures on this site, you should be aware that 100% security is not always possible.
What should I do for a warning pop-up?
In case you encounter a pop-up window warning like "This Connection is Untrusted", "...we can't confirm that your connection is secure..." Simply, click on "I understand the Risk" or "I trust this site" to keep on your purchasing. Very likely, an app of your browser does not recognize our SSL Certificate at the first times when filling in your personal information during your purchase.
Pay with Amazon
Choose "Pay with Amazon" if you have an Amazon account. For refund, since Amazon requests merchant to pay $50.00 for each refund transaction, to avoid this fee to be passed on to our customers, we will choose PayPal or Citibank eCheck as our refund payment method. Click to learn more about "Refund Methods".
Please call us or Live Chat with us for the bank account information. Since both sender and recipient will be charged (from $12.50 to $25.00 for each side) for wire transfer, the payment less than $500 is not encouraged.
In case, you failed or encountered difficulty in completing your order, choosing "Phone ordering" method to submit your order. There are few ways to complete your payment:
- If you have a PayPal account, simply type in your email address associated with your PayPal account in the "Customer Note" box, when you choose Phone ordering payment method, we'll then send the you a PayPal invoice, paying for it becomes easy and fast; or
- If you prefer to pay through phone with your credit or debit card, call us anytime from 9 AM to 6 PM CST, or leave a note in the "Customer Note" box instructing us the date and time to call you from Monday through Friday; or
- You can also choose to pay through Live Chat, our team works 24/5 (Mon to Fri).
PAYMENT & SECURITY Q & A:
What is CSC?
What is AVS?
What is CVV?
Pay through Paypal
How do I place an order?
Do I have to fill in the Billing Address?
My credit card was declined, why?
I was unable to place my order
I was unable to complete my order process, why?
I didn't receive order confirmation, why?
I need a copy of my invoice.