NEW BUYER'S GUIDE
This New Buyer's Guide is for helping our new purchasers to easily search and buy our products. Return for exchange or refund is also easy and simple. We hope you will have great experience with us. Happy shopping and dancing with DSOL! :)
1. SEARCH FOR A PRODUCT
Please find the "Search" icon on the top of every page of our website and type in the keyword for your search.
a. How to search a pair of Narrow or Wide-width Adujusted Sandals?
Please type "adjusted" in the search box on the top of very page in our website, and click on search icon and tap the Enter key of your laptop or phone. You will be able to see "59 products found" - they are the shoes with wide/narrow width adjusted-buckles on.
b. Search for how to make a Pair of Vega Shoes
You can have two ways to make your own Vegan Shoes:
1) Choose non-leather materials for both of your shoes and soles;
2) Choose our "CUSTOMIZE" feature to design and build your own shoes. It is Not only for dancing but also Street Shoes. Please click to learn more...>
2. DEALS, SALE & DISCOUNT
Please find the "Deals" on the top menu of every page of our website. Be aware of the drop-down menu there.
3. FOOT CHARTS & FOOT MEASUREMENTS
In order for us to make you the perfect-fit shoes, please provide us with the following foot measurements if you are new to us and have never done them before (answer the measurement result, copy and paste them into the Customer Note box during your checkout in the processing of purchasing):
YOUR FOOT MEASUREMENT:
- Foot Length
- Foot Width
- Foot Circumference*
- Your US/UK/EURO Street/Casual Size (Open/Close-toe?)
Proper measurements ensure a proper fit. Please click the link to learn more: https://www.danceshoesonline.com/dsol_foot.html
NOTE: This is the mandatory requirement unless we receive your written guarantee that you would not return the shoes for sizing issue.
4. HOW TO PLACE AN ORDER?
Please click on this link to learn more: http://www.danceshoesonline.com/how-do-i-place-an-order-.html
5. PAYMENT METHODS
We accept Discover, Visa, Mastercard, and American Express credit cards and Debit Cards with Visa and Master logos on them; we also accept payment by PayPal and Bank transfer. You can also choose "Pay Later" to complete your order without paying in advance. Please click to learn more: http://www.danceshoesonline.com/payment-methods.html
6. HOW DO I PAY A MONEY REQUEST OR INVOICE?
Here’s how: Follow the instructions below; OR click on the link (or copay and paste it onto your browser): https://www.paypal.com/us/smarthelp/article/how-do-i-pay-for-a-payment-request-or-invoice-faq2206
7. PRODUCTION & SHIPPING SCHEDULE
Our production and shipping schedule are subject to demands. Please click to learn more...>
8. HOW TO MAKE A RETURN?
Return is easy! please click the link to learn more: https://www.danceshoesonline.com/return-amp-exchange.html
9. RETURN POLICY
If you are not satisfied with our product (s) regardless of the reason, you can return what you purchased (except custom-made dance shoes & clothing, overstock items as well as those specified) for Exchange or Refund simply by making a Return Request, we will send you a return instruction. Please click to learn more: https://www.danceshoesonline.com/return-policy.html
You will be able to find many kinds of memberships from the link below such as Standard Member, Professionals,
Volume discount buyer (Group, School Show Choir, etc.), Distributor and ODM Distributor, etc. https://www.danceshoesonline.com/membership.html
11. RECOVER MY PASSWORD
How to recover you password? It is easy! Please click to learn more: https://www.danceshoesonline.com/recover-my-password.html In case, it does not work for you, please request us to reset your password and give a temporary one for accessing your account with us.
There is another way to get quick answers: https://www.danceshoesonline.com/?target=faq