• Language

    I have not received a tracking number, why?

    HELP CENTER TOPICS:

    Register | Membership | Policies & Rules | Payment & Security | Shipping & Delivery | Tracking | Return & Exchange | Distribution | Shopping Tools | FAQ

     

    Answer

     

    We send tracking number to all our customers.  It normally takes 1 to 2 weeks from the time you placed your order.  The other possible reasons you have not receive your tracking number are：

    • You gave us the wrong email address. Or
    • Your computer’s Anti-Spam System blocked our email(s). Or
    • Your ISP (Internet Service Provider) blocked our email(s). Or
    • You are using company’s email address, your company’ system had blocked all unknown email.

     

    How to solve this problem? Please click on your junk email box if you are using Yahoo or Microsoft Outlook; or the Anti- Spam folder if you have installed some software like Norton Internet Security...etc. When you find out email still there, please highlight it and click on Not Spam icon on top in order to unblock our emails in the future; simply move it back to “INBOX”. Or please check if you gave us the wrong email address. Or change company’s email to your personal email address.

     

     

    TRACKING Q & A:

    How do I track my shipping status?
    Can you send me a tracking number?
    I have not received a tracking number, why?
    I was unable to track my shipping status, why?