Products can be returned for exchange in the following conditions:-
- No sign that the shoes have been worn;
- No damage or scratch on the surface or bottom of the merchandise(s);
- Customers shall be responsible for the shipping charges of the return and reshipping cost for the exchange merchandise(s);
- Fifteen percent (15%) of restocking fee will be charged;
- The return for exchange should be made within 30 days from the date the products are received;
- Please use the Gift Certificate we send to you for the exchange;
For faster processing of your exchange, please send us the tracking number and name of the shipping company, OTHERWISE IT MAY TAKE A MINIMUM OF 3 to 4 WEEKS for EXCHANGE or REFUND.
Learn more about how to return an item. Bear in mind that before you complete your request for return, choose the "Return for Exchange" option from the drop-down menu of "What you would like us to do".
POLICIES & RULES Q & A:
Order Reprocessing Policy
Refusal of Receiving Goods Policy
Modification of your order
Cancellation of your order
Inspection & Signature at Delivery