How do I return an item?

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ANSWER:

Customer’ satisfaction is our goal! If you are not satisfied with the items you received regardless the reason(s), please follow the instruction to return them to our warehouse subject to our Return Policies, and relative rules.

Please follow the instruction below to submit your return request:

1. Click on the “Order history” link on the top of our website;
2. Choose the right date period and click on “Search” button;
3. Check/click on the order number you want to return;
4. Check on the item(s), select quantity you want to return; select a reason from the drop-down menu of “Reason for return”; choose an option from “What you would like us to do”; leave your note or message in the “Comment” box before clicking on “Create” button;
5. Click on the “Create” button to complete your return request.
6. We will keep you posted our further information such as return label and tracking number etc.
   Click to request a return now >
   
   

Note: Please make sure to add us to your contact list in order to keep on receiving our emails such as order, tracking and return information, and special offers etc.

RETURN & EXCHANGE Q & A:
Return Policy
Exchange Policy
Refund Policy
How do I return an item?
Non-Returnable Items
Products Return After 30 Days
Defective Product & Returns Due to Our Error
Who pays for return postage?
What if my returned items get lost?
Are shipping charges refundable?
More policies & rules