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Answers
to Top Customer Service Questions
Top Q & A
For immediate assistance, click on one of our on-duty Live Assistants on our Live Chat page, otherwise browse
through the Help topics below. You can find answers to most questions in just a few minutes. Contact Us.
through the Help topics below. You can find answers to most questions in just a few minutes. Contact Us.
Return for Refund or Exchange
1. How can I return an item?
A. Customer’ satisfaction is our goal! If you are not satisfied with the items you received regardless the reason(s),
please return to our warehouse subject to our Return Policy, click our Return Policy to learn more about how to return
for refund or exchange and the costs for that. Please also let us know your decision to have your item(s) EXCHANGE or
REFUND by enclosing the original shipping slip and fill the Return Form.
We would very much appreciate it should you enclose your reason(s) for return and/or comments in details that will
surely help improve the qualities of our products and services.
2. How to do a Fast Replacement order?
A. When a customer wants the fast replacement, we always suggest her/him to place a new order, at the same time of
returning unwanted item(s). It is the most efficient way for getting your replacement much faster. Please understand
that we would not place the exchange order before having received the returned item(s) and made sure who should be
responsible for the return. Please follow our instruction:
Return Address:
DanceShoesOnline.com
No.5 Xia Tu Hu, Golf Road,
Hui Yang Guang Dong,
China 516211
3. Can I return an dance wear?
A. Return for non-custom-made items will be the same as. But custom-made dancewear is not allowed for return.
4. Can I return an item over 30 days?
A. Yes, for a return over 30 days, DanceShoesOnline.com will still grand a credit of up to 80% of the item's value
excluding its shipping charges.
1. How can I return an item?
A. Customer’ satisfaction is our goal! If you are not satisfied with the items you received regardless the reason(s),
please return to our warehouse subject to our Return Policy, click our Return Policy to learn more about how to return
for refund or exchange and the costs for that. Please also let us know your decision to have your item(s) EXCHANGE or
REFUND by enclosing the original shipping slip and fill the Return Form.
We would very much appreciate it should you enclose your reason(s) for return and/or comments in details that will
surely help improve the qualities of our products and services.
2. How to do a Fast Replacement order?
A. When a customer wants the fast replacement, we always suggest her/him to place a new order, at the same time of
returning unwanted item(s). It is the most efficient way for getting your replacement much faster. Please understand
that we would not place the exchange order before having received the returned item(s) and made sure who should be
responsible for the return. Please follow our instruction:
- Return the shoes to our factory enclosed with the original shipping slip and your clear note indicating us what
to do subject to our Return Policy: http://www.danceshoesonline.com/returnpolicy.html. - Please find the COUPON below, with it you will Free Shipping for the replacement. It takes about 12-15 working
days to deliver. - Place a new order, also write a note in the Comment column in the order form reminding us to refund to you
once we receive the returned item(s).
Return Address:
DanceShoesOnline.com
No.5 Xia Tu Hu, Golf Road,
Hui Yang Guang Dong,
China 516211
3. Can I return an dance wear?
A. Return for non-custom-made items will be the same as. But custom-made dancewear is not allowed for return.
4. Can I return an item over 30 days?
A. Yes, for a return over 30 days, DanceShoesOnline.com will still grand a credit of up to 80% of the item's value
excluding its shipping charges.
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