help > Top Q&A 1
Answers
to Top Customer Service Questions
Top Q & A
For immediate assistance, click on one of our on-duty Live Assistants on our Live Chat page, otherwise browse
through the Help topics below. You can find answers to most questions in just a few minutes. Contact Us.
through the Help topics below. You can find answers to most questions in just a few minutes. Contact Us.
Order & Order Status
1. I want to search a product, how?
A. Simply click on Search Products link find a product. You can use Google or Yahoo to search our products.
2. How do I obtain an e-Catalog?
A. You can download yourself by clicking on our eCatalog and following the download instruction; or you can contact
us for the download.
3.How to place an order?
A. Choose your favorite item, and product options such as shoe size, width and heel height before clicking on "Order
Now" icon. Following our instructions, step by step. It is as easy as 123. Learn more...
4. Payment Methods?
A. We accept the major credit cards i.e. Visa, Master, American Express and Discover; we also accept PayPal, Money
Order (issued by banks in USA). We won't ship the merchandises until your money order is cashed. Learn more...
5. Languages and Currencies?
A. For non-English speaker, please click on Language Translator for a sentence or a web translation; for other
Currencies users, please click on Currency Converter or contact us for help.
6. I did not receive order confirmation, why?
A. The possible reasons that you did not receive the order confirmation were:
B. How to solve this problem?
7. I need a copy of my invoice.
A. Please contact or Live Chat, with us, before contacting us, prepare your order number.
8. I was unable to place my order.
A. We use Yahoo Merchant solution system, it is reliable. Probably, you need to restart your computer or contact us
through telephone, email or Live Chat service .
9. I was unable to redeem coupons, why?
A. Only one coupon can be used for each purchase. If you have used one, others won't apply.
10. Can I cancel my order?
A. Yes, if your order has not been shipped and it is within 24 hours (from the time you placed the order). If over 24
hours, you are required to pay 10% on your purchase for the restocking; If your order has been shipped, you can
choose to return it to us. Please refer to our Return Policy.
< back to the top
1. I want to search a product, how?
A. Simply click on Search Products link find a product. You can use Google or Yahoo to search our products.
2. How do I obtain an e-Catalog?
A. You can download yourself by clicking on our eCatalog and following the download instruction; or you can contact
us for the download.
3.How to place an order?
A. Choose your favorite item, and product options such as shoe size, width and heel height before clicking on "Order
Now" icon. Following our instructions, step by step. It is as easy as 123. Learn more...
4. Payment Methods?
A. We accept the major credit cards i.e. Visa, Master, American Express and Discover; we also accept PayPal, Money
Order (issued by banks in USA). We won't ship the merchandises until your money order is cashed. Learn more...
5. Languages and Currencies?
A. For non-English speaker, please click on Language Translator for a sentence or a web translation; for other
Currencies users, please click on Currency Converter or contact us for help.
6. I did not receive order confirmation, why?
A. The possible reasons that you did not receive the order confirmation were:
- You gave us the wrong email address. Or
- Your computer’s Anti-Spam System which had blocked our email(s). Or
- Your ISP (Internet Service Provider) had blocked our email(s). Or
- You are using company’s email address, your company’ system had blocked all unknown email.
B. How to solve this problem?
- Please click on your junk email box if you are using Yahoo or Microsoft Outlook; or the Anti-Spam folder if you
have installed some software like Norton Internet Security...etc. When you find out email still there, please
highlight it and click on Not Spam icon on top in order to unblock our email in the future; simply move it back to
“INBOX”. - Call or email to us for emailing you again the order confirmation.
7. I need a copy of my invoice.
A. Please contact or Live Chat, with us, before contacting us, prepare your order number.
8. I was unable to place my order.
A. We use Yahoo Merchant solution system, it is reliable. Probably, you need to restart your computer or contact us
through telephone, email or Live Chat service .
9. I was unable to redeem coupons, why?
A. Only one coupon can be used for each purchase. If you have used one, others won't apply.
10. Can I cancel my order?
A. Yes, if your order has not been shipped and it is within 24 hours (from the time you placed the order). If over 24
hours, you are required to pay 10% on your purchase for the restocking; If your order has been shipped, you can
choose to return it to us. Please refer to our Return Policy.
< back to the top
Tools
| Search Products Size Chart Return Policy |
| Copyright © 2008 DanceShoesOnline.com. All rights reserved. NOTICE: We collect personal information on this site. To learn more about how we use your information, see our Privacy Policy |