How to return

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Question
How to return an item?
Answer
Customer’ satisfaction is our goal! If you are not satisfied with the items you received regardless the reason(s), please return them to our warehouse subject to our Return Policies, and relative rules.

We would very much appreciate it should you clearly indicate your reason(s) for return and/or comments in details that will surely help improve the qualities of our products and service.

Please follow the instruction below to submit your return request:

  • Click on the “Order history” link on the top of our website;
  • Choose the right date period and click on “Search” button;
  • Check/click on the order number you want to return;
  • Check on the item(s), select quantity you want to return; select a reason from the drop-down menu of “Reason for return”; choose an option from “What you would like us to do”; leave your note or message in the “Comment” box before clicking on “Create” button;
  • Click on the “Create” button to complete your return request.
  • We will keep you posted our further information such as return label and tracking number etc.

Click to request a return now >


Note: Please make sure to add us to your contact list in order to keep on receiving our emails such as order, tracking and return information, and special offers etc.

 




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