| Answer |
I have not received a tracking number, why?
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We will send out the tracking number to you through our Yahoo automated system. It would take about 5 days from the
time you placed your order, The possible reasons that you did not receive it were:
• You gave us the wrong email address. Or
• Your computer’s Anti-Spam System blocked our email(s). Or
• Your ISP (Internet Service Provider) blocked our email(s). Or
• You are using company’s email address, your company’ system had blocked all unknown email.
How to solve this problem? Please click on your junk email box if you are using Yahoo or Microsoft Outlook; or the Anti-
Spam folder if you have installed some software like Norton Internet Security...etc. When you find out email still there,
please highlight it and click on Not Spam icon on top in order to unblock our emails in the future; simply move it back to
“INBOX”. Or please check if you gave us the wrong email address. Or change company’s email to your personal
email address.
time you placed your order, The possible reasons that you did not receive it were:
• You gave us the wrong email address. Or
• Your computer’s Anti-Spam System blocked our email(s). Or
• Your ISP (Internet Service Provider) blocked our email(s). Or
• You are using company’s email address, your company’ system had blocked all unknown email.
How to solve this problem? Please click on your junk email box if you are using Yahoo or Microsoft Outlook; or the Anti-
Spam folder if you have installed some software like Norton Internet Security...etc. When you find out email still there,
please highlight it and click on Not Spam icon on top in order to unblock our emails in the future; simply move it back to
“INBOX”. Or please check if you gave us the wrong email address. Or change company’s email to your personal
email address.
Can you send me a tracking number?
How to track my shipping status?
I failed to track my shipping status though I clicked on the link you provided, why?
How to track my shipping status?
I failed to track my shipping status though I clicked on the link you provided, why?
FAQ's > I have not received a tracking number
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