FAQs: Frequently Asked Questions

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Frequently Asked Questions


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My Account

Why register My Account?

How do I retrieve my password in My Account?

Why can't I access to my order history?

PRODUCTS

Dance Shoes

How many brands do you carry?

What is the sizing difference between DSOL shoes and LARK shoes?

What are the differences between DSOL and Lark or other brands?

What kind of shoes do you carry, how many styles for each model?

How do you design the product codes?

I want to search a product, how?.

How can I obtain an e-catalog?

Can you send me a physical catalog?

Can you custom make my dance shoes?

It is my first time to buy dance shoes online, how can I know my correct size?

What material do you use for the sole?

What material do you use for the sole of dance sneakers?

Can I choose heel style?

If my feet are too big/wide or too small/narrow, what should I do?

Are white satin shoes dyable?

What if the shoes don't fit properly or I don’t like them?

How can I buckle my new shoes?

Size Chart

Dance Attire

Can I choose my favorite color or materials of dancewear?

Do the dance gowns come with bodysuit?

What if I do not like your design, can I send you my own design with color and material selection? How much are you going to charge me?

Can I decide the rhinestones pattern and where to put them on my dancewear? If I can, any additional charge?

Accessories

Do you carry dance accessories?

Do you carry CDs & Video? When will they be available?

Overstock Items

How can I place an order for Overstock Items?

When will I get the discount credited to my account?

Can I return the overstocked item for refund or exchange?

Can I choose size, heel or width?

After I placed the order, I did not see the size, heel and width options with my order, why?

PLACE AN ORDER

How to place an order?

How to search an item?

I was unable to complete my order process, why?

My credit card was declined, why?

Which number is the order number?

What is the yhst-1003196819339 ?

Languages and Currencies.

I didn't receive order confirmation, why?

What is the best way to place an order? I need a pair of shoes very fast!

I need a copy of my invoice.

I was unable to place my order.

Can I cancel my order?

How can I get a coupon?

I applied but did not receive the coupon, WHY?

How do I redeem my coupon/gift certificate?

Do you have a discount for professionals?

Do you offer a Student discount?

Do you offer a discount to Associates?

How many different Gift Certificates in terms of amount?

Why gift and how to redeem gift certificate?

Date & Time

PAYMENT & SECURITY

Do I have to fill in the Billing Address?

I was unable to complete my order process, why?

My credit card was declined, why?

Languages and Currencies.

I need a copy of my invoice.

I was unable to place my order.

Do you offer a Student discount?

Date & Time

What is your Privacy Policy?

Is my personal information secure?

SHIPPING

Do you ship to my country?

How is the shipping rate charged?

Why shipping charges are so high?

Can I choose UPS or other carriers?

Do I have to pay customs taxes?

Can I change my shipping information?

What is my shipping status?

What if I am not home when delivering?

What if I do not want to sign at delivery?

Where is the Post Office / Shipping Company?

Can r equest where to leave my parcel ?

How long does it take to get my order?

I found my order was returned to sender, what should I do?

What is Volume Weight?

TRACKING

Can you send me a tracking number?

How to track my shipping status?

I have not received a tracking number.

I was unable to track my shipping status though I clicked on the link you provided, why?

RETURNS

How to return an item

Return Policy (US & Canada )

Return Policy (A ll other countries )

Return Policy for Distributors

Refund Policy

Exchange Policy

Product-Specific Return Policy

Non-Returnable Items

Products Return After 30 Days

Defective Product and Returns Due to Our Error

What if I don't like what I purchased or change my mind?

I want to return two pairs of shoes, one for refund and another for exchange what should I do?

How to do fast replacement order?

Can I return dancewear?

Can I return the overstock item for refund or exchange?

Should I be responsible for the shipping charges of return?

Is that my responsibility if I send the shoes back and they get lost?

Are my shipping charges be refunda ble if I return the shoes for a refund?

USA Customers

Canada Customers

Non-US & Canadian Customers

I am unable to get a return label, why and how to return?

DISTRIBUTION PROGRAMS

Distributorship program

Distribution

OEM distribution

Group Purchase program

Discount to bulk buyers

Who can be a distributor, and what will I get as a distributor?

Who can be an OEM Distributor, and what will I get as an OEM Distributor?

Who can be and what will I get as an affiliate?

How to install the affiliate link I received?

How can I redeem my Affiliate credit?

How does your sponsor program work?

What if I want to change a program?

Can I join your Affiliate program while I am your distributor?

How can I make a link to DSOL's website?

Where can I get DSOL's logo to make a link?

DSOL , CHIME , Lark and Skylark logo and banner bank

I want you to build a website for me, is it expensive and what should I do?

HOLIDAYS, JOBS & OTHERS

US National Holiday

Chinese Lunar New Year Holiday

Job & Employment

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